USparkle Jewellery Online Guarantee

Client satisfaction is our main priority. USparkle Jewellery is committed to producing goods of superior craftsmanship and quality. We believe that our client's transactions with us must result in an enjoyable, and rewarding shopping experience. We guarantee that all our products will be delivered to you in new condition without damage or fault in craftsmanship.

Should a product be damaged or faulty in its craftsmanship at the time of delivery to you (the client), you may return the product to us (within 10 days of the delivery date) to have the product repaired or replaced.

The guarantee will not apply if the product is damaged after the date of delivery.

Cancellations

USparkle Jewellery reserves the right to accept cancellations at their discretion, prior to despatch.

When you order

We will send you an email confirming your order within a day or two of placement of the order.

All credit cards must be approved and all cheques (within New Zealand) must be cleared before shipment, - we will contact you if there are any problems.

Payment Method

We are able to accept payment for orders by PayPal or Direct Bank Transfer. PayPal provides payment options of several credit cards or by PayPal account. For overseas orders we are unfortunately not able to accept payment by international money order or international bank cheque.

Goods will be despatched once payment has been cleared.

The currency charged for the transaction will be in New Zealand Dollars.

Freight

Shipping Costs

There is a standard shipping charge of $10 for all orders both domestic and international.

International orders are sent by international airmail.

Delivery within New Zealand

New Zealand Post is a dependable and reliable courier company which provides fast and secure delivery. You will be required to sign for your order upon delivery. Delivery time with New Zealand Post is 2 – 4 business days from the day we post it.

Please Note: The above delivery times are a guide for delivery only. We do not guarantee that all orders will be received by you within the above times frames from the moment you place your order.

The actual date you will receive an order depends on whether we have your chosen product in stock. We will contact you by email or telephone to let you know when the jewellery has been shipped to you.

If you require your jewellery by a specific date you can email us before placing your order to check the availability of the item. Please email us with the product number and date you require the item(s) of jewellery.

See our Terms and Conditions for further delivery information.

International Duties

Please note that for all international orders (orders outside New Zealand), you may be subject to import duties and taxes, which are applicable to all products that are imported into a country and are levied by the recipient country’s government. All additional charges for customs clearance, import duties and taxes are payable by you. Such charges are not included in the delivery fee or purchase price of our products as these vary from country to country. We have no control over those charges and cannot determine what they may be.

Incomplete information and suspicious orders

USparkle Jewellery reserves the right to refuse any order if it believes that it is fraudulent or is suspicious in nature. No order will be accepted unless all information is provided including full addresses, email and phone numbers. You must include your email address in your order otherwise we will not be able to contact you.

Privacy and Security Statement

USparkle Jewellery has created this privacy statement in order to demonstrate our firm commitment to your privacy and security.

We do not disclose our client details or credit card information to outside parties. All email or other correspondence received from our web site visitors is treated with strict confidence. We will not sell or otherwise disclose such information or email address to any external parties.